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Tuesday, September 23, 2014

HCL COMNET: Hiring is on from 23rd Sept to 26th Sept, 2014



This job is posted at www[dot]IndiaTechJob[dot]com
HCL COMNET: Hiring is on from 23rd Sept to 26th Sept, 2014

Requirement: Business to Business Technical Support

Designation: Technical Analyst/ Sr. Technical Analyst

Job Location- Noida & Gurgaon (Manesar)

Applicants can apply for Bangalore, Chennai and Hyderabad as well.

Job Profile:

  • Minimum 6 months of relevant technical experience is mandatory.
  • Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations




Responsibilities:

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations


Interested candidates can come for the interview from 23rd Sept to 26th Sept on the below mentioned venue details:

Interview Venue Details:
HCL COMNET LTD:
B-39, Tower B, 4th Floor, Sec-1. Noida
Near by Noida Sec-15 Metro Station.

Timing: 10:00 am - 4:00pm

Reference & Contact Person- Shalini Sharma

Please mention Shalini Sharma on your resume

Kindly carry your resume and photo ID proof

Note: Freshers pls do not apply






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