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Thursday, July 03, 2014

HCL Technologies Weekend Walk in Drive for IT Analyst/Sr. IT Analyst on 4th & 5th JUly 2014



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Weekend Walk in Drive for  IT Analyst/sr IT Analyst on 4th & 5th JUly 2014  - 20 Opening(s)


  • Walk-in for IT - Service Desk & Data Center - ops!!
  • Walk in Dates: 4th july 2014 (Friday) & 5th july 2014 (Saturday)\
  • Friday - 1.30pm-3.30pm / Saturday 10am-4pm


Role: Service Desk (IT Helpdesk) for Level-1



Experience: 6 months - 3.5 years (Technical voice /semi voice, IT helpdesk /service Desk ) Excellent Communication
6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication

"Candidates from Customer support with min 0.6months international calling with excellent communication can also apply"

Job Description:-

Hiring for Analyst/Sr. Analyst

Technical Support to HCL's business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

or
Candidate with relevant IT helpdesk or service desk / background can apply

Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )


Responsibilities: - SD


  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • .Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • .Support teams and follow up until closure.
  • .Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • .Perform user account management activities
  • Escalate complex problem to appropriate support specialists


Responsibilities :- DC -Ops

  • Good communication
  • Experience only with international process , domestic with good comm is fine
  • Ready to work in any shift
  • 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
  • Should have worked on remedy & ticketing tools
  • Certification course with min 6months in linux /unix/CCNA/Microsoft is preferred .

  • Excellent Communication in English Required


If your experience is relevant kindly walk in to the below mentioned address Directly mention "Naren" on Top. carry Govt.auth ID proof
Chennai
Friday - 1.30pm-3.30pm
Saturday - 10am - 4pm

VENUE:

Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Opp Max Showroom


Contact person - Naren

For queries contact "9789897272"

Carry Govt Authorized ID Proof Original & Photo Copy
Do mention "Naren" on top of your resume

NOTE:-

CANDIDATES WHO HAS ALREADY TAKEN INTERVIEW FOR THE SAME POSITION IN FROM MAY14 - JUNE14 ARE NOT ELIGIBLE

Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs

  • Candidate should have Excellent communication in English.
  • Freshers/ other exp please don't apply
  • System Administrator & Desktop engineer please only if you have excellent communication in English apply
  • Please carry your updated resume, mention "Naren" on top,
  • Carry Govt Authorized ID Proof Original & Photo Copy

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