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Wednesday, July 16, 2014

HCL Comnet requires professionals for Technical Support B2B Process 17th to 19th July 2014



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Comnet requires professionals for Technical Support B2B Process

Technical Support Profile Openings at HCL COMNET from 17th July to 19th July

Designation: Technical Analyst/ Sr. Technical Analyst
Job Location: Noida\ Gurgaon(Manesar)

Requirement: Business to Business Technical Support Profile

Job Profile:

  • Minimum 6 months of relevant technical experience is mandatory.
  • Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations

Responsibilities:

  1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  2. Route problems to internal 2nd and 3rd level IT support staff.
  3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  4. Administer and provide User account provisioning.
  5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  7. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  8. Perform user account management activities
  9. Escalate complex problem to appropriate support specialists
  10. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  11. Troubleshoot client software and basic network connectivity problems
  12. Identify, evaluate and prioritize customer problems and complaints
  13. May train users and operators on a limited basis and/or may write training procedures
  14. Participate in on-going training and departmental development
  15. Routine maintenance updates with other IT staff and business units
  16. Provide all required documentation including standards, configurations and diagrams
  17. Provide knowledge transfer of EUC operations


Interested candidates can come for the interview from 17th July to 19th July on the below mentioned venue details:

Interview Venue Details:
HCL COMNET LTD:
B-39, Tower B, 4th Floor, Sec-1. Noida
Near by Noida sec 15 Metro Station.

Timing-10:30am-4:00pm

Contact Person- SONAM CHAWLA

Kindly carry your resume and photo ID proof
Please mention Sonam Chawla on your resume

Note:Freshers please do not apply

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