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Wednesday, May 07, 2014

HCL Walk-in for Technical Service Desk Engineers on 10th May 2014



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Walk-in for Technical Service Desk Engineers. Walk-in for Service Desk- IT Helpdesk on 10th May 2014: 35 Positions

Time: Saturday - 10.00 am-4.00 pm

Role: Technical Service Desk ( IT Helpdesk ) for Level-1

Experience: 6 months - 3.5 years ( Technical voice /semi voice, IT helpdesk /service Desk )



Note :
  • Freshers/ other exp please don't apply
  • System Administrator & Desktop engineer pls don't apply


Job Description:-

Hiring for Analyst/Sr. Analyst

Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

or
Candidate with relevant IT helpdesk or service desk / background can apply

Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )

Responsibilities :- SERVICE DESK

  1. · Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  2. · Route problems to internal 2nd and 3rd level IT support staff.
  3. · Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  4. · Administer and provide User account provisioning.
  5. · Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  6. . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  7. support teams and follow up until closure.
  8. . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  9. and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  10. . Perform user account management activities
  11. Escalate complex problem to appropriate support specialists
  12. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  13. presentation graphics, database management systems, electronic mail, and communications)
  14. . Troubleshoot client software and basic network connectivity problems
  15. . Identify, evaluate and prioritize customer problems and complaints
  16. . May train users and operators on a limited basis and/or may write training procedures
  17. . Participate in on-going training and departmental development
  18. . Routine maintenance updates with other IT staff and business units
  19. . Provide all required documentation including standards, configurations and diagrams
  20. . Provide knowledge transfer of EUC operations



Kindly find the venue details below,

HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100
Contact Person : Ms Sumithra

Mention Lakshmiprabha.C on your resume.


Saturday - 10.00 am-4.00 pm

Venue
HCL Comnet Systems and Services Ltd.

Contact person - Lakshmiprabha.C
Carry Govt Authorized ID Proof Original & Photo Copy
Latest passport size photograph & recent passport size photo
Do mention Lakshmiprabha.C on your resume.
NOTE:-

Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs

Candidate should have Excellent communication in English.

Freshers/ other exp please don't apply

system Administrator & Desktop engineer please only if you have excellent communication in English apply

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