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Monday, April 28, 2014

HCL COMNET Walk-in for Technical Support from 29th April to 2nd May, 2014



This job is posted at www[dot]IndiaTechJob[dot]com
HCL COMNET Walk-in for Technical Support from 22nd April to 25th April, 2014

Designation: Technical Analyst/ Sr. Technical Analyst

Job Location: Noida\ Gurgaon(Manesar)

Requirement: Business to Business Technical Support Profile


Job Profile:

  • Minimum 6 months of relevant technical experience is mandatory.
  • Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations


Responsibilities :-

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations


Interested candidates can come for the interview from 22nd April to 25th April on the below mentioned venue details:

Interview Venue Details:
HCL COMNET LTD:
B-39, Tower B, 4th Floor, Sec-1. Noida
Near by Noida sec 15 Metro Station.

Timing-10:30am-4:00pm
Contact Person- Shalini Sharma



Kindly carry your resume and photo ID proof



Please mention Shalini Sharma on your resume



Note:Freshers pls do not apply

1 comment:

Anonymous said...

kya frsher ko chnce ni dena chayie jb hmey chance milga tabhi to hm kuch krege life

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