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Tuesday, March 18, 2014

HCL Technologies Walk-in from 18th March to 22nd March

This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Exclusive Walk-in for Service Desk- IT Helpdesk & DC-ops from 18th March to  22nd March

Weekdays - 1.30pm-3.30pm / Saturday - 10am-3.30pm

Role: Service Desk ( IT Helpdesk ) for Level-1

Experience: 6 months - 3.5 years ( Technical voice /semi voice, IT helpdesk /service Desk ) Excellent Communication

6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication

Note : 

  • freshers/ other exp please don't apply
  • system Administrator & Desktop engineer pls don't apply

Job Description:-

Hiring for Analyst/Sr. Analyst

  • Technical Support to HCL's business clients. He / She will be responsible to provide voice/email/chat support , Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

Candidate with relevant IT helpdesk or service desk / background can apply

Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )

Responsibilities :- SD

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations

Data Center operations - Dc-ops

Responsibilities :- DC -Ops

  • Good communication
  • experience only with international process , domestic with good comm is fine
  • ready to work in any shift
  • 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
  • should have worked on remedy & ticketing tools
  • certification course with min 6months in linux /unix/CCNA/Microsoft is preferred .

  • Excellent Communication in English with Technical experience Required

If your experience is relevant kindly walk in to the below mentioned address Directly.

Weekdays - 1.30pm-3.30pm / Saturday: 10am-3pm

Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Contact person - Geetha .J

Carry Govt Authorized ID Proof Original & Photo Copy
Do mention Geetha on top of your resume


Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs

Candidate should have Excellent communication in English.

Freshers/ other exp please don't apply

system Administrator & Desktop engineer please only if you have excellent communication in English apply

Carry a copy of this mail

Please carry your updated resume. mention Geetha on top,
Carry Govt Authorized ID Proof Original & Photo Copy

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