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Sunday, February 23, 2014

HCL Technologies : Walk-in for Freshers - B.Tech/ BE (CS/IT/EEE/ECE/E&I) - 2013 Pass Out on 27th Feb 2014



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies : Walk-in for Freshers - B.Tech/ BE (CS/IT/EEE/ECE/E&I) - 2013 Pass Out Only/ /GNIIT(after 12th 3yr course)/BCA/BSc

Walk-in Location : Ghaziabad
Job Location : Noida

Responsibilities:

  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support



Educational Requirement:

  • B.Tech (CS/IT/EEE/ECE/E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
  • 50% throughout in academics, No current backlogs
  • 2013 pass out only
  • Terms & Conditions:
  • Willing to relocate anywhere in India/Abroad
  • Willing to sign the bond
  • Willing to work in 24*7 environment
  • CTC: 1.80 LPA

Job Location : Noida
Date : 27th February 2014, Thursday.
Time : 9 AM to 11AM.

Walk-in Venue :
KRISHNA ENGINEERING COLLEGE
95, Loni Road, Between Mohan Nagar & Hindan Airforce station
Ghaziabad-201007 (U.P.)

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