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Wednesday, December 04, 2013

HCL Comnet Noida: Technical Analyst\ Sr. Analyst Openings at Delhi/NCR on 4th to 6th 2013



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Comnet Noida: Technical Analyst\ Sr. Analyst Openings at Delhi/NCR, Delhi, Faridabad, Ghaziabad, Noida

Experience: 1 to 3 yrs.
Number of Opening(s): 30

Walk-in Interview from 4th December to 6th December from 10 AM onwards

Role: Technical Service Desk

Experience: 6 months - 3 years


Hiring for Analyst/Sr. Analyst

Minimum 6 months of technical experience is mandatory

  • Technical Voice experience required
  • Technical Support to HCL's business clients. He / She will be responsible to provide voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

Responsibilities :- SD

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations

Technical Requirements

  • Technical / Semi technical Voice / Semi voice international Experience required or from Customer support background with technical knowledge can apply
  • Phone support experience necessary.
  • Technical help desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution sts
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc


Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement

Soft Skills


  1. - Excellent communication and conversation skills (Verbal and Written)
  2. - Good documentation skills
  3. - Good working knowledge of MS OFFICE (Including MS Project and Visio)
  4. - Should have a great customer handling skills
  5. - Able to handle unforeseen situations
  6. - High level of acceptance
  7. - Can drive HCL's value and its methodology


Date of Interview :- Wednesday to Friday, 4th Dec to 6th Dec 13

Timing-10.30am-4pm

Job Location: Noida\ Manesar

Interview Venue Details:-
B-39, Tower B, 4th Floor,Sec-1 Noida.
Near by Noida Sec 15 metro station.

Please mention Shalini Sharma on your resume.

Contact Person- Shalini Sharma


NOTE:-
Kindly carry your resume and a copy of photo ID proof.
Candidate should have Good communication.
Freshers please don't apply

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