Get IT & Engineering Jobs by E-Mail (enter your email address): Delivered by FeedBurner
Infosys is hiring freshers for the role of Systems Engineer : Last Date 13th Oct 2014
L & T Build India Scholarship,for FRESHERS at IIT & NIT M.Tech - Construction Technology & Management
TCS mega Walk-in Drive for SAP on 11th Oct. 2014

Wednesday, December 04, 2013

HCL Comnet Noida: Technical Analyst\ Sr. Analyst Openings at Delhi/NCR on 4th to 6th 2013

This job is posted at www[dot]IndiaTechJob[dot]com
HCL Comnet Noida: Technical Analyst\ Sr. Analyst Openings at Delhi/NCR, Delhi, Faridabad, Ghaziabad, Noida

Experience: 1 to 3 yrs.
Number of Opening(s): 30

Walk-in Interview from 4th December to 6th December from 10 AM onwards

Role: Technical Service Desk

Experience: 6 months - 3 years

Hiring for Analyst/Sr. Analyst

Minimum 6 months of technical experience is mandatory

  • Technical Voice experience required
  • Technical Support to HCL's business clients. He / She will be responsible to provide voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

Responsibilities :- SD

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations

Technical Requirements

  • Technical / Semi technical Voice / Semi voice international Experience required or from Customer support background with technical knowledge can apply
  • Phone support experience necessary.
  • Technical help desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution sts
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement

Soft Skills

  1. - Excellent communication and conversation skills (Verbal and Written)
  2. - Good documentation skills
  3. - Good working knowledge of MS OFFICE (Including MS Project and Visio)
  4. - Should have a great customer handling skills
  5. - Able to handle unforeseen situations
  6. - High level of acceptance
  7. - Can drive HCL's value and its methodology

Date of Interview :- Wednesday to Friday, 4th Dec to 6th Dec 13


Job Location: Noida\ Manesar

Interview Venue Details:-
B-39, Tower B, 4th Floor,Sec-1 Noida.
Near by Noida Sec 15 metro station.

Please mention Shalini Sharma on your resume.

Contact Person- Shalini Sharma

Kindly carry your resume and a copy of photo ID proof.
Candidate should have Good communication.
Freshers please don't apply

No comments:

Get IT & Engineering Jobs by E-Mail (enter your email address): Delivered by FeedBurner
Google Groups
Join the Group members of IT & Engineers Jobs
Email: Visit this group

Search IT & Engg Jobs:

Custom Search
Please Note: itjobsdelhi.blogspot.com / www.IndiaTechJob.com is not in any way responsible for any consequences of you applying for a job through the vacancies listed on this site. Please do thorough research before applying. We take utmost care in publishing jobs on this site. While every care has been taken to avoid mistakes and errors on the web pages, itjobsdelhi.blogspot.com / www.IndiaTechJob.com shall not be liable to any person in any manner whatsoever by reason of any error or omission which might have crept in unintentionally