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Wednesday, October 02, 2013

HCL Technologies Walk-in for 2013 passed out Freshers on 8th October, 2013



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Walk-in for 2013 passed out Freshers on 8th October, 2013

Qualifications: B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only

Walk-in Location : Noida

Job Location : Noida


Responsibilities:

  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have good customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements:

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Ability to work flexible hours from time to time to cover for other staff
  • Should have understanding of IT Environment and ready to learn new processes and technologies
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCA Preferred

Educational Requirement:

  • B.Tech (CS/IT/EEE/ECE/E&I)
  • BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
  • 60% throughout in academics, No current backlogs
  • 2013 pass out only

Hiring Process:

  • Grammar Test
  • Group Discussion
  • Technical Round
  • HR Round

Terms & Conditions:

  • Willing to sign Service agreement of 1 Year (As applicable)
  • Willing to relocate, if required
  • Willing to work in 24*7 environment
  • CTC of 1.80 L/PA

Job Location : Noida
Date : 8th October 2013 Tuesday.

Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).

Walk-in Venue :
INSTITUTE OF MANAGEMENT STUDIES
A-8B, IMS Campus,
Sector-62,
Noida, U.P 201303.

Contact No : +91-120-4798800-02 / +91-9911500000

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