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Wednesday, October 09, 2013

HCL Technologies Limited Exclusive Walk-in for Service Desk- IT



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Limited Exclusive Walk-in for Service Desk- IT Helpdesk

Technical Service Desk ( IT Helpdesk ) for Level-1

Experience: 6 months - 3.8 years ( Technical voice /semi voice, IT helpdesk /service Desk )

Note : freshers/ other exp please don't apply
system Administrator & Desktop engineer pls don't apply

Role: Technical Service Desk ( IT Helpdesk )
Experience: 6 months - 7 years ( Technical voice /semi voice, IT helpdesk /service Desk

Note :

  • Freshers/ other exp please don't apply
  • System Administrator & Desktop engineer pls don't apply

Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )

Responsibilities :

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations


If your experience is relevant kindly walk in to the below mentioned address Directly.

Chennai
Weekdays - 1pm-3.00pm / Saturday: 10am-3pm

Sterling Technopolis:
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,


Bangalore,
Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm

HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Ahamed

Hyderabad -  only on 11th - October (Friday 1 pm-3 pm )


HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2 

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