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Monday, August 05, 2013

HCL Technologies Limited : Exclusive Walk-in for Technical Service Desk/DC-OPs from 6th to 10th August 2013



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Limited : Exclusive Walk-in for Technical Service Desk/DC-OPs from 6th to 10th August 2013

Role: Technical Service Desk / Data Center operation

Experience: 6 months - 3 years ( Technical voice /semi voice, IT help-desk/service Desk / Data center operation-monitoring, remedies, ticketing tools)

Note : freshers/ other exp please don't apply
Job Description:

Hiring for Analyst/Sr. Analyst

Technical Support to HCL's business clients. He / She will be responsible to provide voice support, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Eligibility (Tech-voice, semi-voice, semi tech-voice,semi-voice)

Responsibilities :- SD

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations


Responsibilities :- DC -Ops

  • Good communication
  • experience only with international process , domestic with good comm is fine ready to work in any shift
  • 0.6 months to 3 yrs Experience in ( LINUX, UNIX,windows,hardware & software monitoring ,server,network monitoring )
  • certification course with min 6 months in Linux /Unix with good comm are eligible .


Please walk in to the below address:

Chennai
Saturday: 10am-3pm , Weekdays - 1pm-4pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,


Bangalore
Saturday -10am-3.30pm : Weekdays - 1pm-4pm

HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj / Ahamed

If your experience is relevant kindly walk in to the above mentioned address Directly.

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