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Monday, July 15, 2013

HCL Technologies Walk-In for FRESHERS on 25th July 2013 at Delhi



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Walk-In for FRESHERS on 25th July 2013 for BE / B.Tech / BCA / B.Sc : 2013 Passout at Delhi

Job Position : Fresher

Job Designation : Software/Hardware/EDP - IT Networking-Fresher

Job Category : IT / Software

Walk-In Location : Delhi
Job Location : NOIDA

Desired Qualification :

  • B.Tech (CS/IT/EEE/ECE/E&I), BCA/B.Sc (CS/IT/Mathematics/Statistics)
  • 60% throughout in academics, No current backlogs
  • 2013 Passout only



Desired Experience : 0 to 1 Years

Skills : ITIL, Troubleshooting

Responsibilities :

  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support


Soft Skills :

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have good customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCLs value and its methodology


Technical Skills / Experience/Certification requirements :

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Ability to work flexible hours from time to time to cover for other staff
  • Should have understanding of IT Environment and ready to learn new processes and technologies
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCA Preferred


Hiring Process :

  • Grammar Test
  • Group Discussion
  • Technical Round
  • HR Round


Terms & Conditions :

  • Willing to sign Service agreement of 1 Year (As applicable)
  • Willing to relocate, if required
  • Willing to work in 24*7 environment
  • CTC of 1.80 L/PA


Please Carry below documents (mandatory) :

  • Updated Resume Copy
  • Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)


Walk-In Date : On 25th July 2013 (Tuesday)

Walk-In Time : 9 AM to 12 Noon Registration. (After 12 Noon no registration will be entertained)

Walk-In Venue :
Maharaja Agrasen Institute of Technology,
Sector - 22, Rohini, Delhi
011-65151165 (Desk)

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