HOME

Get IT & Engineering Jobs by E-Mail (enter your email address): Delivered by FeedBurner
RECENT IMPORTANT OPENINGS/JOBS (Click for Details)
Infosys is hiring freshers for the role of Systems Engineer : Last Date 13th Oct 2014
L & T Build India Scholarship,for FRESHERS at IIT & NIT M.Tech - Construction Technology & Management
TCS mega Walk-in Drive for SAP on 11th Oct. 2014

Monday, June 24, 2013

HCL Technologies Limited Walk-in for Technical Support IT Service Desk in Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad



This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies Limited  Walk-in for Technical Support IT Service Desk in Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad

Opening(s): 25

Experience: 6 months - 5years

Job Description:

  • Hiring for Analyst/Sr. Analyst




Eligibility:

Responsibilities :

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations


Responsibilities for DC - Ops

  • Good communication
  • experience only with international process , domestic with good comm is fine
  • ready to work in any shift
  • 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,hardware & software monitoring ,server,network monitoring )
  • certification course with min 6 months in Linux /Unix with good comm. are eligible .

Please send your profiles to geethaj@hcl.com

or

Please walk in to the below address

Chennai
Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,


Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
Contact person-Sanoj
Saturday -10am-3.30pm

Hyderabad
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person-Sarath/Siva

Kindly mention Geetha on top of your resume

Service Desk / DC candidates who are willing to work to relocate other location can attend interview at Chennai, Bangalore, Hyderabad

Technical Requirements

  • Technical Voice Experience required
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc
  • Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement


Soft Skills


  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL's value and its methodology


Qualification
Graduates, 10+ 3yrs / arrears/pending docmts/

Min-0.6m-3yrs mandatory

Date of Interview:-Monday - Saturday
Weekday - 12pm-3pm ( only chennai & bangalore )
weekend 10:30 am to 4:00 pm

Job Location: Chennai /Bangalore
Interview Venue Details:-

Walkin chennai,

Weekday - 12pm-3.30pm / Saturday: 10am-4pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
contact person-Geetha

Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Sanoj


Hyderabad ( only on saturday 10am-4pm )
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
contact person-Sarath

Candidates should be willing to relocate to chennai or bangalore

No comments:

Get IT & Engineering Jobs by E-Mail (enter your email address): Delivered by FeedBurner
Google Groups
Join the Group members of IT & Engineers Jobs
Email: Visit this group

Search IT & Engg Jobs:

Custom Search
Please Note: itjobsdelhi.blogspot.com / www.IndiaTechJob.com is not in any way responsible for any consequences of you applying for a job through the vacancies listed on this site. Please do thorough research before applying. We take utmost care in publishing jobs on this site. While every care has been taken to avoid mistakes and errors on the web pages, itjobsdelhi.blogspot.com / www.IndiaTechJob.com shall not be liable to any person in any manner whatsoever by reason of any error or omission which might have crept in unintentionally