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Friday, May 10, 2013

HCL requires Technical Support Service Desk: Walk-in on 11th May 2013



This job is posted at www[dot]IndiaTechJob[dot]com
HCL requires Technical Support Service Desk L1 at HCL COMNET, NOIDA on 11th May 2013  
Experience: 06 months - 3 years


Responsibilities :-

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
  • support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
  • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations
  • Technical Voice Experiene required.

Date of Interview: On Saturday 11th May 2013
Timings: 10:30 am to 4:00 pm

Interview Venue Details:-
HCL COMNET LTD
A-37/38, Sec-16, Noida
Landmark- Behind Mc Donalds Sec-16 Noida

NOTE: Please carry your updated resume.

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